News Details

Impacts to Waste Management Services

Posted: 12/22/2020

Waste Management has notified the City of Norco of the continuation of emergency measures declared earlier this year to mitigate the impacts of COVID-19. Although the company has managed its operations to minimize the effects of COVID-19 on its workforce, the current spike in infections is creating staffing challenges throughout Southern California. Waste Management has avoided making significant service changes due to the pandemic, but infections of staff are now forcing some adjustments.

First, the company has adjusted its operational plan to complete open routes the following day, scheduling them for early next morning. Second, to focus its resources on completing essential waste collection services, Waste Management has been forced to temporarily delay the scheduling of cart and bin deliveries and exchanges, along with bulky item pick-ups, until Monday, January 18, 2021. Any customer who calls the company’s customer service center to request a bulky waste service, cart or bin exchange or extra cart will be scheduled after that date. This adjustment allows Waste Management to use the cart/bin and bulky route drivers during the next weeks to help cover open routes for essential waste collection, both residential and commercial, and attend to the annual Christmas Tree Recycling Program.

Curbside Christmas tree collection will occur from December 28, 2020 through January 8, 2021. Waste Management asks that you remove all lights, ornaments and tree stands. Trees in excess of six feet in height should be cut in half.

Waste Management is committed to keeping customers updated of any temporary service delays, and will formally notify them of any service schedule changes through phone, text and/or email messages. The company is asking for Norco residents’ patience in these matters until its staffing capabilities are back to normal.

For more information, contact Waste Management at (800) 423-9986.