Accessibility

In accordance with the requirements of the Americans with Disabilities Act (ADA) of 1990, the California Fair Employment & Housing Act (FEHA), Section 508 of the Rehabilitation Act of 1973 (as amended), Government Code Section 11135 and other applicable codes, the City of Norco will not discriminate on the basis of disability and seeks to provide equal access for all to City services, programs and activities.

To be protected by the ADA, one must have a disability, which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such impairment, or a person who is perceived by others as having such impairment.

Complaints that a service, program or activity of the City of Norco is not accessible should be directed to the ADA Coordinator:

Myrna Paakkonen
Human Resources Manager
City of Norco
2870 Clark Avenue
Norco, CA 92860
(951) 270-5655
mpaakkonen@ci.norco.ca.us

Employment: The City of Norco will not discriminate on the basis of disability in its hiring or employment practices and will comply with the FEHA as well as ADA Title I including the regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City of Norco will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities for making information and communication accessible to people with hearing, sensory, motor and cognitive disabilities so they can participate equally in the City’s programs, services and activities.

Modification to Policies and Procedures: The City of Norco will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities. For example, individuals with service animals behaving within applicable standards are welcome in City offices and facilities, even when pets are generally prohibited.

Anyone who requires auxiliary aides and services for effective communication, or a modification of policies or procedures to participate in a program, service or activity of the City of Norco should communicate with the Department Contact as soon as possible, but no later than 48 hours before the scheduled event.

Neither the ADA, nor state law requires the City of Norco to take action that would fundamentally alter the nature of its programs, activities or services or impose an undue financial or administrative burden.

The City of Norco will not place a surcharge on a particular individual with a disability or a group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy to create access.